Navigating & Documenting the Two Types of Employee Issues in Healthcare
Employee issues that most employers experience can be divided into two main categories: interpersonal and performance-based.
Performance-based issues may include lateness, absenteeism, lack of productivity, and failure to meet job requirements. It's important for dental, optometry, and other healthcare employers to be aware of these issues and to have a system in place to address them in an effective and timely manner.
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The Essential Guide to Healthcare Performance Reviews
Handling Employee Issues in Your Healthcare Practice
Handling employee issues in your healthcare practice should be done in a professional, fair, and consistent manner.
Ensure you are aware of the relevant laws and regulations that apply to your practice, and that you have policies in place to protect both your employees and the practice. These policies should be outlined in your employee handbook.
You should also create a culture of open communication, where employees feel comfortable raising issues and can expect to receive a timely response. If a dispute arises, you should take steps to mediate the situation and try to reach a resolution that is beneficial to both parties and proportional to the incident.
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How Do You Document Interpersonal Employee Issues - Like Bullying, Communication Problems, and Unprofessional Behavior?
Documenting interpersonal employee issues is an important step in addressing them. It is best to document any issues as soon as possible after they occur, noting the date and time of the incident, who was involved, and a detailed description of what happened. Be sure to include any relevant details such as the names of witnesses or other evidence. You should also keep a record of how you responded to the situation, such as any disciplinary action taken or other corrective measures. Be sure to also document any follow-up conversations or any changes that were made to address the issue.
Keeping accurate records of interpersonal issues will help you to ensure that all employees are treated fairly and appropriately.
As a customer of HR for Health, you can leave private notes in the employee's account file to:
A) Document your conversations for less serious situations OR
B) Use the Violations feature for more severe incidents.
How Do You Document Performance-Based Employee Issues?
Be consistent and fair in your documentation and to provide clear, detailed records of any issues that arise. It is best to document any performance issues in writing and to clearly explain the issue, the steps taken to resolve it, and the outcome.
It is also important to ensure that your employee is aware of the documentation and has the opportunity to provide their own perspective.
Lastly, keep all documentation in an organized and secure location. By following these steps, you can be sure to create an accurate record of any performance-based employee issues.
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Employee Issues Can Affect Your Business' Bottom Line
Employee issues can have a major impact on a business' bottom line. Poor morale, high turnover, and lack of engagement can cause a decrease in productivity and efficiency, leading to higher costs and lower revenues. Poor management decisions can create a toxic work environment, which can lead to decreased employee retention and more difficulty recruiting new talent. Additionally, if employees are not provided with appropriate training and resources, mistakes can be made that can lead to costly errors, or even legal issues that could damage a company's reputation and financial stability.
Ultimately, taking the time and effort to ensure that your employees are happy, engaged, and well-equipped to do their jobs can help protect your business' bottom line and keep it profitable.
How HR for Health Can Help
An HR software, like HR for Health's all-in-one HR solution, can help you navigate and document employee issues in a variety of ways.
HR for Health's software helps you keep track of employee records, such as employment contracts and job descriptions, as well as provide automated reminders for important events, such as training deadlines and performance reviews. All of these tools and features are designed to explicitly document expectations for employees and allow you to refer back to handbook, notes, and performance reviews to ensure goals have been met or employee issues have been cited in case of a needed termination or an employment claim arises.
To learn more, schedule an HR consultation with us by booking time here or calling us at (888) 316-9284.